At WPLive Support, we aim to maintain transparency and fairness in all service-related transactions. This Refund Policy outlines the conditions under which refunds may be considered for website support services purchased through https://wplive-support.com.
By using our services, you agree to the terms described in this Refund Policy.
Service-Based Nature
Our services are digital and service-based, involving time, technical expertise, and resources. As a result, refunds are evaluated based on the status and scope of the service provided.
Refund eligibility may vary depending on the type of service, level of completion, and nature of the request.
Eligibility for Refunds
A refund may be considered under the following conditions:
- Payment was made, but the service was not initiated
- A technical issue prevented the service from being delivered
- A duplicate or incorrect payment was processed
Refund requests must be submitted within a reasonable timeframe from the date of payment.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- The service has already been initiated or completed
- Delays or issues caused by incomplete, inaccurate, or delayed information from the user
- Outcomes related to third-party platforms, hosting providers, plugins, or external services
- Changes in user requirements after service initiation
- Dissatisfaction not related to service delivery
Partial Refunds
In cases where a service has been partially completed, a partial refund may be considered at our discretion, based on the work completed and resources used.
Refund Request Process
To request a refund, please contact us with the following details:
- Full name
- Email address used for purchase
- Payment reference or transaction ID
- Reason for the refund request
Email: support@wplive-support.com
Our team will review the request and respond within a reasonable timeframe.
Refund Processing
If a refund is approved:
- Refunds will be processed using the original payment method
- Processing time may vary depending on the payment provider
- Any applicable transaction or processing fees may be deducted
Policy Updates
WPLive Support reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on this page.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email:support@wplive-support.com
Website:https://wplive-support.com